Privacy Policy.

Overview & Scope

This Privacy Policy applies to Axvia's websites, customer accounts, business software, onboarding processes, and related services.

Axvia provides managed website development, hosting, lead management, analytics, customer communication tools, and AI-powered chatbot features.

For information collected directly from our own customers, Axvia generally determines how that information is used to provide and administer its services.

When processing information submitted by visitors to a customer's website, Axvia may act as a service provider processing that information on behalf of the subscribing business.

The business operating that website may have its own privacy practices and responsibilities concerning information collected from visitors.

Information We Collect

Axvia collects information necessary to provide, operate, maintain, and improve its services.

Depending on how you interact with Axvia, this may include:

• Names, email addresses, phone numbers, and business contact details
• Business names, descriptions, services, operating hours, and service areas
• Account identifiers and authentication-related information
• Website content, logos, images, documents, and uploaded materials
• Subscription identifiers, payment status, billing dates, and transaction-related records
• Customer inquiries, contact form submissions, and lead information
• Messages and information submitted through AI chatbot interactions
• Website usage data, page visits, timestamps, and technical information used for analytics and security
• Customer support messages, update requests, and other communications with Axvia

Information may be provided directly by you, submitted through a customer website, or collected automatically through the technical operation of our services.

How We Use Information

Axvia processes information for legitimate operational and service-related purposes.

These purposes include:

• Creating, configuring, and maintaining customer websites
• Providing access to the Axvia customer software and dashboard
• Managing subscriptions, billing, and payment records
• Collecting and organizing leads and website inquiries
• Operating AI-powered chatbot and customer communication features
• Generating website analytics and performance reports
• Sending service notifications, account communications, and requested emails
• Processing website update requests and customer support
• Preventing fraud, investigating security incidents, and maintaining system reliability
• Complying with applicable legal and regulatory obligations

We limit our use of customer information to purposes reasonably related to the operation of Axvia and the services being provided, unless another use is disclosed or authorized as required by law.

Payments & Stripe

Axvia uses Stripe, a third-party payment processing provider, to securely process subscription payments and manage recurring billing.

Stripe may collect and process payment information, billing addresses, contact information, and other information necessary to process transactions, prevent fraud, and provide payment services.

Axvia may retain Stripe customer identifiers, subscription identifiers, billing status, subscription dates, price identifiers, and payment transaction records.

Stripe processes information in accordance with its own privacy practices and applicable agreements.

You can review Stripe's Privacy Policy for more information.

Supabase & Data Storage

Axvia uses Supabase as part of its backend infrastructure for application databases, account authentication, and file storage.

Information stored or processed through Supabase may include business profiles, account records, customer leads, website analytics, subscription details, uploaded files, and software settings.

Supabase provides infrastructure and security capabilities used by Axvia to operate its services. Axvia remains responsible for configuring and maintaining appropriate application access controls and permissions.

Information stored through our application is used for service delivery, account administration, and other purposes described in this policy.

For additional information, see the Supabase Privacy Policy .

Customer Websites & Lead Data

Axvia provides website forms, chatbots, and lead management tools that allow visitors to contact subscribing businesses.

Information voluntarily submitted by visitors may include names, email addresses, phone numbers, requested services, and message contents.

This information may be stored within Axvia's software and made accessible to the business operating the website.

Subscribing businesses are responsible for using the information they receive in accordance with applicable privacy, communications, and consumer protection laws.

Visitors seeking information about how a particular business uses their submitted data should contact that business directly.

Axvia may assist subscribing businesses with requests concerning personal information processed on their behalf.

AI Chatbots & Automated Features

Axvia offers AI-powered assistants designed to answer questions about subscribing businesses and assist website visitors.

When interacting with these features, information submitted in messages may be processed by Axvia and third-party AI technology providers to generate responses.

Business information supplied during onboarding or through the customer dashboard may be used to help the chatbot produce relevant business-specific answers.

AI-generated responses are automated and may occasionally contain inaccurate or incomplete information.

Users should avoid submitting sensitive personal information, passwords, payment card numbers, or confidential records through chatbot conversations.

Chatbot-related information may be processed or retained as necessary to operate the feature, subject to the applicable service configuration and provider arrangements.

Website Analytics & Cookies

Axvia offers website analytics that help subscribing businesses understand visitor activity and website performance.

This may include page views, visitor counts, conversion events, visit timestamps, and related technical information.

Website hosting and security providers may also process IP addresses, browser information, device details, and request logs when delivering website content or protecting services.

Axvia and its service providers may use cookies, session identifiers, local storage, or similar technologies to support authentication, security, and website functionality.

Browser settings may allow users to control or remove certain cookies and stored information. Disabling essential storage may affect website or account functionality.

Where applicable law requires consent for nonessential tracking, appropriate notice and consent mechanisms must be provided.

Third-Party Services & Data Sharing

Axvia relies on selected third-party technology providers to operate and deliver its services.

These may include:

• Stripe for payment processing and subscription management
• Supabase for database services, authentication, and file storage
• Website hosting providers, including Netlify
• Email delivery providers, including Resend
• AI technology providers used to operate chatbot features
• Subscribing businesses receiving leads and inquiries submitted through their websites

Information is shared with providers as needed for the services they perform or as otherwise described in this policy.

Axvia does not sell personal information as part of its managed website and business software services.

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights and users, or in connection with a lawful business transfer.

Data Security

Axvia recognizes the importance of protecting business information, account records, and customer data.

Our services use third-party infrastructure and application security controls intended to limit unauthorized access and support secure data processing.

These protections may include encrypted connections, account authentication, database permissions, and access restrictions appropriate to the relevant system.

No internet service or electronic storage system can guarantee absolute security. While reasonable precautions are taken, Axvia cannot guarantee that unauthorized access, service interruptions, or security incidents will never occur.

Users should protect their login credentials and promptly report suspected unauthorized account activity.

Data Retention & Deletion

Axvia retains personal information for as long as reasonably necessary to provide services, maintain customer accounts, fulfill contractual obligations, resolve disputes, and comply with legal requirements.

When a subscription ends, associated website hosting, software access, and related services may be discontinued in accordance with our Terms of Service .

Information associated with canceled accounts may be deleted, archived, or retained for a limited period depending on operational requirements, backup systems, outstanding billing matters, and legal obligations.

Certain subscription and payment records may need to be retained for accounting, tax, fraud prevention, or other lawful purposes.

Customers may request deletion of eligible information by contacting Axvia.

Deletion requests are evaluated according to applicable law, contractual requirements, and legitimate retention needs.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information held about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of eligible personal information
• Object to or opt out of certain data processing activities where applicable law provides that right

To make a privacy-related request, contact derek@axviaservices.com .

We may request information necessary to verify your identity before processing a request and may decline or limit requests where permitted or required by law.

If your request concerns information submitted to a subscribing business through its website, that business may be responsible for handling the request. Axvia may assist as appropriate.

Data Processing & Transfers

Axvia operates from the United States and uses third-party service providers that may process information in different geographic locations.

Personal information may therefore be stored or processed outside the state or country in which it was originally collected.

Where required by applicable law, appropriate safeguards will be used in connection with international transfers of personal information.

Children's Privacy

Axvia's subscriptions and business software are intended for adults operating or representing businesses.

Our services are not directed toward children under the age of 13, and Axvia does not knowingly solicit personal information from children under that age.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the information.

Changes to This Privacy Policy

Axvia may update this Privacy Policy to reflect changes in its technology, services, operational practices, or applicable legal requirements.

When updates are made, the last-updated date on this page will be revised.

Material changes affecting personal information will be communicated through appropriate notice when required by law.

Contact Us

If you have questions concerning this Privacy Policy, Axvia's data practices, or personal information associated with your account, please contact us.