Welcome to Axvia. These Terms of Service ("Terms") govern your access to and use of the websites, software, products, and services provided by Axvia ("Axvia," "we," "our," or "us").
By creating an account, purchasing a subscription, or using our services, you agree to these Terms.
Agreement to Terms
By accessing or using Axvia, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy .
Our services are intended for business use. You must be at least 18 years old and legally authorized to enter into agreements on behalf of yourself or the business you represent.
Our Services
Axvia provides managed website services and an integrated business software platform.
Depending on your subscription, services may include:
- Custom website design and development
- Website hosting, maintenance, and reasonable content updates
- Lead collection and management tools
- AI-powered website chat assistants
- Website analytics and reporting
- Customer review request tools
- Access to the Axvia customer dashboard
Features may change as we improve our platform. We may introduce, modify, or discontinue individual features, subject to applicable law and any commitments made in your subscription agreement.
Accounts & Access
Certain Axvia services require a customer account.
You agree to provide accurate business and contact information, maintain the confidentiality of your account credentials, and promptly notify us if you suspect unauthorized access.
You are responsible for activity performed through your account, except to the extent caused by Axvia's own actions or security failures.
14-Day Free Trial
Eligible new customers may receive a 14-day free trial when signing up for Axvia.
A valid payment method is required to begin the trial.
Unless you cancel before the trial ends, your subscription will automatically transition to a paid monthly subscription at the price disclosed during checkout.
Delays in submitting business information or requested materials do not automatically extend the trial period.
Subscription & Billing
Axvia operates primarily through recurring monthly subscriptions.
Our standard new-customer package is priced at $150 per month following the applicable free trial, unless a different price is clearly stated in your checkout or written agreement.
By subscribing, you authorize our payment processor, Stripe, to charge your selected payment method for recurring subscription fees until your subscription is canceled.
Subscriptions renew automatically each month. Applicable taxes, if any, will be disclosed as required.
We may update pricing with advance notice where required. Changes to existing subscription prices will not take effect without the applicable notice.
If a payment fails, we may attempt to collect the outstanding amount and may suspend services after appropriate notice.
Cancellation
You may cancel your Axvia subscription at any time without a cancellation fee.
To request cancellation, email derek@axviaservices.com from the email address associated with your account.
You can cancel during your free trial to avoid the first subscription charge. Cancellation must be completed before the trial expiration date.
For paid subscriptions, cancellation ordinarily prevents future renewals, with access continuing through the end of the current paid billing period, unless otherwise communicated or required by law.
Cancellation may result in the removal of Axvia-hosted website services, software access, and associated integrations when service access ends.
Refunds & Money-Back Guarantee
Axvia offers a 30-day money-back guarantee on the first paid subscription charge for new customers.
Refund requests must be submitted within 30 calendar days after the first paid subscription charge. The guarantee period begins on the date of that charge, following the applicable free trial.
To request a refund, email derek@axviaservices.com with your business name and the email associated with your account.
Refunds under the money-back guarantee cover the first paid subscription charge. Subsequent subscription payments are nonrefundable unless otherwise required by applicable law.
Website Development & Maintenance
Customers must complete the business intake process and provide reasonably requested content, information, and access necessary for website development.
For customers covered by our standard website preview offer, Axvia will provide an initial website preview within three calendar days of receiving a complete intake and all necessary materials.
Final publication may depend on requested revisions, approvals, third-party services, and additional information from the customer.
Your subscription includes reasonable website maintenance and update requests. Major redesigns, extensive new functionality, or work outside the agreed service scope may require an additional agreement or fee.
Axvia does not guarantee specific website traffic, search rankings, lead volume, revenue, or business results.
Website & Content Ownership
Customers retain ownership of their original business materials, including logos, trademarks, photos, and other content they provide, subject to any third-party rights.
You grant Axvia permission to use these materials as reasonably necessary to create, host, maintain, and operate your website and subscribed services.
Unless otherwise agreed in writing, custom website code, platform software, proprietary tools, and related technical assets developed by Axvia remain the property of Axvia.
The monthly subscription provides access to a managed service and does not automatically transfer ownership of Axvia's underlying website source code or software.
Domain name ownership and transfer rights depend on the applicable registration arrangements and any separate written agreement.
Software & AI Features
Axvia provides digital tools intended to assist with business operations, including lead management, analytics, customer communications, and AI-powered chat functionality.
AI-generated responses may occasionally be incomplete, inaccurate, or inappropriate for a particular situation. Customers are responsible for reviewing the business information supplied to their AI assistant and monitoring important customer communications.
Axvia does not guarantee that AI features will produce accurate responses in every circumstance.
Customers are responsible for obtaining any legally required consent before using email, marketing, or review request tools to contact their customers.
Some features rely on third-party providers, whose services may be governed by separate terms.
Customer Responsibilities
You agree not to use Axvia to engage in unlawful, deceptive, fraudulent, abusive, or otherwise prohibited activities.
You are responsible for the accuracy and legality of your business information, advertising claims, customer communications, and materials provided to Axvia.
You must have the necessary rights or permissions to use any uploaded photos, logos, text, and other content.
You may not attempt to interfere with Axvia's systems, compromise security, or gain unauthorized access to accounts or data.
Service Availability
Axvia aims to provide reliable hosting, software access, and ongoing service availability.
However, we cannot guarantee uninterrupted or error-free service. Temporary interruptions may occur because of maintenance, technical issues, security incidents, or third-party provider outages.
We will make reasonable efforts to restore affected services promptly.
Limitation of Liability
To the maximum extent permitted by applicable law, Axvia will not be liable for indirect, incidental, special, or consequential damages, including lost profits or business opportunities arising from the use of our services.
Axvia's total liability for claims arising from the services will not exceed the amounts paid to Axvia by the customer during the twelve months preceding the event giving rise to the claim, except where such a limitation is prohibited by applicable law.
Nothing in these Terms excludes liability that cannot legally be excluded.
Suspension & Termination
Axvia may suspend or terminate access to services for material violations of these Terms, fraudulent activity, security threats, or unresolved subscription payment failures.
Where reasonably practical, we will provide notice and an opportunity to resolve the issue before suspending services.
Following termination, access to hosted websites, account dashboards, and related tools may be discontinued.
Changes to These Terms
Axvia may update these Terms to reflect changes in our services, business operations, or legal requirements.
Material changes will be communicated through reasonable notice when required.
Continued use of the services after updated Terms take effect may constitute acceptance, to the extent permitted by law.
These Terms are governed by the laws of Rhode Island, except where applicable law requires otherwise.
Contact Us
If you have any questions about these Terms, your subscription, or your account, you can contact us directly.
Rhode Island, United States
derek@axviaservices.com